Back to Legal

1. Digital Delivery

XiteAI operates solely as a digital Software-as-a-Service (SaaS). Upon successful authorization of your payment token, your account tier is instantly provisioned.

• You will gain immediate access to heightened context windows and premium routing features.
• There are no physical goods to ship.

2. Requesting Support

Our support framework operates asynchronously via email.

• Billing & Account Support: Email support@xiteai.com. We target a 48-hour response window for foundational access issues.
• Bug Reports & Feature Requests: While deeply appreciated, bug submissions are triaged by our engineering team and do not guarantee personalized technical assistance or immediate patches.

3. Service Downtime

During periods of unscheduled maintenance, we provide operational updates on our Status page. Support response times may be temporarily delayed during platform-wide upgrades.