Refund Policy
In Effect as of May 29, 2026
1. Digital Resource Allocation
XiteAI provisions significant, high-cost computational infrastructure (such as GPU routing and token generation) the moment a premium tier (Prime or Pro) is activated. Due to the immediate delivery of these digital goods, all subscription charges are fundamentally non-refundable.
2. Cancellation Process
You may cancel your subscription at any time via your Account Settings dashboard.
- Canceling ensures your payment method will not be charged at the start of the next billing cycle.
- You will retain full access to your premium features until the end of your current paid billing period.
- No prorated refunds are issued for partial-month usage or unused tokens.
3. Exceptional Circumstances
Statutory exceptions apply based strictly on regional consumer protection laws (e.g., the EU/UK 14-day right of withdrawal), provided you have not actively utilized the allocated AI token quotas during that withdrawal period.
4. Payment Processing
All transactions are processed by certified third-party gateways (e.g., Stripe). Refund processing for exceptional circumstances or billing errors may take 5–10 business days to reflect on your bank statement.