1Subscription payments
XOS1 subscriptions are offered in US dollars (USD) and Indian rupees (INR). The checkout displays the billing period, price, applicable taxes and total charge before payment.
A change of mind or voluntary cancellation does not ordinarily qualify for a refund. Cancelling stops the next renewal; access continues through the paid period. This does not limit cancellation, withdrawal or refund rights required by applicable law.
2Duplicate or erroneous charges
We refund every verified duplicate or erroneous charge, regardless of the number of charges. If a failed payment attempt results in a settled charge without the corresponding subscription, we will correct the payment or refund it after verification.
A pending payment authorisation is not necessarily a settled charge. Your bank or payment provider can confirm its status.
3If we discontinue a paid service
If XiteAI discontinues a paid service before your paid period ends, the refund for that affected period depends on the time elapsed. Every billing period, including an annual period, is divided into four equal parts.
| Time elapsed in the paid period | Refund |
|---|---|
| Less than 25% | 100% of the payment |
| 25% to less than 50% | 75% of the payment |
| 50% to less than 75% | 50% of the payment |
| 75% to less than 100% | 25% of the payment |
We measure elapsed time from the start of the billing period to the date the service ends, not how often you used it. This schedule is separate from voluntary cancellation. If applicable law requires a greater refund or another remedy, that protection applies.
4Request a review
Contact [email protected] with the email used for the purchase, the transaction reference, the date and amount, and a short description of the issue. Do not send your password, full card number, card security code or banking credentials.
We may request information needed to verify the transaction. We will explain the outcome of the review. Payment-provider and bank processing times are separate from our review and any refund initiation.